API Engineer

Full-time

Lisbon

Are you passionate about driving customer success? Interested in learning new technologies? We are looking for a Senior API Engineer who will provide support to our partners from all around the world including some of the top Android Smartphone brands (e.g. Xiaomi, OPPO, VIVO) that use our technology to power their Android App Stores and represent more than half of Aptoide’s Monthly Active Users.

In this role, you will represent Aptoide as you manage and resolve technical inquiries from our Partners regarding our API and White Label solutions. The first 4 months you will be working at our HQ in Lisbon, acquiring the necessary knowledge about the technology supporting our Partner Products. The remaining period of the contract you will be working at our office in Shenzhen, China.

Role

• Provide technical support to Aptoide partners from all around the world with a focus in Asia;
• Respond to cases in our support ticketing system in a timely manner and manage a backlog of pending cases while maintaining the quality of support provided;
• Formulate alternative or unique solutions to help Partners achieve their goals, improving our API solution;
• Provide live support for customers and gather consumer insights;
• Work with internal teams to identify gaps and make our solution a better fit for partners needs;
• Join forces with our Singapore team to support our presence in the leading Asian tech events;

 

Requirements

• Good knowledge of APIs;
• Understanding of RESTful web services and architecture;
• Great programming / scripting skills, especially in Python;
• Experience with APK development;
• Ability to work in Cloud computing environments (for scripts run purpose);
• Vast knowledge in terminal commands like adb and shell;
• Good data analysis and organization skills in a multi-tasking environment;
• Self-starter who is excited about technology;
• Experience working directly with customers, preferably as Tech Support roles;
• Good communication skills among team members / partners;
• Good English Proficiency is a must;

What will you get:

 

  • Attractive package of salary and fringe benefits+relocation package

  • Get involved in a fast growing project with a worldwide user base

  • Very diverse and talented team